My Ipad Bent and Popped and There Is a Funny Smell
iPad Service and Repair
Learn how to get your iPad fixed, how much it costs, and how long it will take.
What are the service options for my iPad?
Choose the service and repair option that's best for you.
Mail-in service: Request a box and send your iPad to an Apple Repair Center.
Carry-in service: Set up an appointment at an Apple Store or an Apple Authorized Service Provider.
Get service
How long will it take?
Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.
After we receive your iPad, you can check the status of your repair.
How much does it cost?
If your iPad issue is covered under our warranty you won't pay a fee. If your iPad issue isn't covered, you'll pay a fee, which will be either an out-of-warranty fee or an AppleCare+ service fee. See the applicable fees on this page.
Is your iPad covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
| Model | Accidental damage (AppleCare+ fee) |
|---|---|
| All eligible iPad models | $ 49 |
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPad serial number.
Learn more about AppleCare+
About iPad service pricing
Repairs are considered out of warranty (and not covered) when:
- Your iPad is no longer covered by the Apple warranty.
- Your iPad screen gets broken accidentally.
- Your iPad has other accidental damage or issues caused by unauthorized modifications.
The out-of-warranty prices on this page apply to repair or replacement made by Apple. The listed prices include screen repair. Pricing and terms might vary at other service providers.
If the issue with your iPad was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.
Identify your iPad model
iPad Pro service pricing - United States
| iPad Pro | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| iPad Pro 12.9-inch (5th generation) Wi-Fi | $ 49 | $ 699 |
| iPad Pro 12.9-inch (5th generation) Wi-Fi + Cellular | $ 49 | $ 749 |
| iPad Pro 12.9-inch (4th generation) | $ 49 | $ 649 |
| iPad Pro 12.9-inch (3rd generation) | $ 49 | $ 649 |
| iPad Pro 12.9-inch (2nd generation) | $ 49 | $ 599 |
| iPad Pro 12.9-inch | $ 49 | $ 599 |
| iPad Pro 11-inch (3rd generation) Wi-Fi | $ 49 | $ 499 |
| iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular | $ 49 | $ 549 |
| iPad Pro 11-inch (2nd generation) | $ 49 | $ 499 |
| iPad Pro 11-inch | $ 49 | $ 499 |
| iPad Pro (10.5-inch) | $ 49 | $ 449 |
| iPad Pro 9.7-inch | $ 49 | $ 379 |
All prices are in U.S. dollars and are subject to tax. We'll add a $ 6.95 shipping fee if we need to ship your iPad.
See iPad service pricing in another country or region
iPad mini service pricing - United States
These prices apply to repair (including screen repair) or replacement made by Apple. Pricing and terms might vary at other service providers.
| iPad mini | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| iPad mini (6th generation) Wi-Fi | $ 49 | $ 349 |
| iPad mini (6th generation) Wi-Fi + Cellular | $ 49 | $ 399 |
| iPad mini (5th generation) | $ 49 | $ 299 |
| iPad mini 4 | $ 49 | $ 299 |
| iPad mini 3 | $ 49 | $ 299 |
| iPad mini 2 | $ 49 | $ 199 |
| iPad mini | $ 49 | $ 199 |
All prices are in U.S. dollars and are subject to tax. We'll add a $ 6.95 shipping fee if we need to ship your iPad.
See iPad service pricing in another country or region
iPad Air service pricing - United States
| iPad Air | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| iPad Air (5th generation) Wi-Fi | $ 49 | $ 419 |
| iPad Air (5th generation) Wi-Fi + Cellular | $ 49 | $ 469 |
| iPad Air (4th generation) | $ 49 | $ 419 |
| iPad Air (3rd generation) | $ 49 | $ 379 |
| iPad Air 2 | $ 49 | $ 299 |
All prices are in U.S. dollars and are subject to tax. We'll add a $ 6.95 shipping fee if we need to ship your iPad.
See iPad service pricing in another country or region
iPad service pricing - United States
| iPad | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| iPad 9th generation | $ 49 | $ 249 |
| iPad 8th generation | $ 49 | $ 249 |
| iPad 7th generation | $ 49 | $ 249 |
| iPad 6th generation | $ 49 | $ 249 |
| iPad 5th generation | $ 49 | $ 249 |
| iPad 2 | $ 49 | $ 249 |
All prices are in U.S. dollars and are subject to tax. We'll add a $ 6.95 shipping fee if we need to ship your iPad.
See iPad service pricing in another country or region
iPad battery and power - United States
If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service your iPad or Apple Pencil at no additional cost. We'll test your iPad to see if it has a battery issue or a different power issue. If your iPad has a different battery power issue, we'll give you the repair price after we determine the cause.
Our warranty doesn't cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPad or Apple Pencil for no additional charge if your product's battery holds less than 80 percent of its original capacity.
| Battery service | In-warranty or with AppleCare+ | Out-of-warranty |
|---|---|---|
| All eligible iPad models | $ 0 | $ 99 |
| Apple Pencil (all eligible models) | $ 0 | $ 29 |
All prices are in U.S. dollars and are subject to tax. We'll add a $ 6.95 shipping fee if we need to ship your iPad.
Other battery and power issues
Your iPad battery's performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.
If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.
Start a service request
Screen repair
If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty. If your screen cracks due to a manufacturing issue, it's covered by the Apple warranty.
The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.
If you have AppleCare+, it includes accidental damage protection. Each incident has a service fee. You can use an incident for screen damage. If you don't have AppleCare+, the out-of-warranty fee applies.
Start a service request
Learn more about AppleCare+ for iPad
Apple accessories
The Apple-branded accessories that come in the box with your product, including the cable and power adapter, are covered by the Apple Limited Warranty for accessories, your AppleCare+ plan, and consumer law.
The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use an incident of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories. Or you can pay the out-of-warranty service fee.
| Accessory | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| Apple Pencil (2nd generation) | $ 29 | $ 109 |
| Apple Pencil | $ 29 | $ 79 |
| Accessory | AppleCare+ service fee |
|---|---|
| Smart Keyboard (all models) | $ 29 |
All prices are in US dollars and are subject to tax and a $ 6.95 shipping fee if we need to ship your Apple Pencil.
Replace or repair your Apple Pencil
What to expect
Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup.
After we receive your iPad, we'll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we'll ship a replacement to you with factory settings. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used Apple genuine parts that have been tested and pass Apple functional requirements.
Read the Apple privacy policy
Apple Limited Warranty coverage
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your locale might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Read the Apple Repair Terms and Conditions
Source: https://support.apple.com/ipad/repair/service
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